This document explains the terms by which you may use our Services. These Terms of Service (these “Terms”), including the Privacy Policy, dated as of the Effective Date and incorporated into these Terms by use, as well as any other policy incorporated herein by reference, may be updated periodically. Your continued use of the Services signifies that you have read and understood the changes. You agree that notification upon change of this agreement is not required. Continued use of the Services constitutes acceptance of any modified Terms. If you do not agree to any updated Terms, you must discontinue use of the Services.

In order to use our Services, you must agree to these Terms. By using the Services, you represent that you have read and understood these Terms and are reading & understanding any changes that may periodically occur. These Terms govern your use of, access to, affiliation with, and operation of the Services within Canada. PLEASE READ THESE TERMS AS THEY AND ALL REFERENCED DOCUMENTS AND POLICIES CONSTITUTE A LEGAL AGREEMENT, BETWEEN YOU AND VIRTUAL HEALTH LEADING INNOVATIONS PHD INC. AND ITS CONTRACTORS, TO WHICH YOU ARE SUBJECT. Throughout these Terms, the word “including” can mean “including but not limited to.” By accessing, downloading, installing, or using the Services, you signify that you have read, understood, and agreed to be bound by the provisions of these Terms.

Use of Our Services and Your License

Our services act as a marketplace where people who seek virtual health administrators are matched with independent contractors who can perform those roles.. Contractors are to be distinguished from Clients (defined below) herein as “Fulfillers”, or “Contractors”. Contractors may be subject to master service agreements or independent contractor agreements overseen by Virtual Health Leading Innovations. The terms “Customers” or “Clients” on the other hand, will explicitly refer to parties in use of the Services seeking to find a virtual healthcare assistant, subject to the terms of agreement of the user.

Subject to your compliance with these Terms and your payment of any applicable fees, Virtual Health Leading Innovations grants you a limited, non-exclusive, non-transferable, license to access and make personal use of our Services. Virtual Health Leading Innovations, in its sole discretion, may terminate your license to any portion of the Services at any time without notice.

This license does not include any resale of any portion of the Services or its contents; any derivative use of any portion of the Services or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Terms are reserved and retained by Virtual Health Leading Innovations. No portion of the Services may be reproduced, duplicated, copied, sold, or resold without the express written consent of Virtual Health Leading Innovations. You may not use any meta tags or any other “hidden text” utilizing Virtual Health Leading Innovations’ name or trademarks without our express written consent. You may not misuse the Services. You may use the Services only as permitted by law. The access or licenses granted by Virtual Health Leading Innovations will terminate if you do not comply with these Terms. If the license granted by Virtual Health Leading Innovations terminates, you continue to be bound by the provisions of these Terms.

You acknowledge and agree that Virtual Health Leading Innovations is a technology services provider that offers a communication platform enabling business customers to access and manage the services of virtual health administration personnel who are independent contractor entities (collectively, “Contracted Companies”). Virtual Health Leading Innovations itself does not employ, engage, or manage these Assistants, nor does Virtual Health Leading Innovations supervise, direct, or control the performance of any Assistant’s duties. Virtual Health Leading Innovations ’s role is strictly limited to providing Clients with (a) access to the Platform and associated tools to communicate with their matched consultant(s), and (b) subscription-based account management and related services.

At no time will Virtual Health Leading Innovations be deemed an employer, co-employer, joint employer, principal, partner, franchisor, or agent of any Client, Assistant, or Contracted Company. Clients acknowledge that Assistants are not employees or agents of Virtual Health Leading Innovations, and that Clients bear all risk associated with relying on the services rendered by these independent Assistants.

By using our Services and/or communication platform(s), you expressly agree that no fiduciary, agency, joint venture, or partnership relationship exists between you and Virtual Health Leading Innovations.

Any references on our website, marketing materials, or communications to qualities or capabilities of Assistants are for descriptive purposes only. They should not be construed as guarantees, warranties, or contractual obligations by Virtual Health Leading Innovations. The Terms of Service and signed agreements, not marketing statements, govern the relationship between Clients and Virtual Health Leading Innovations, and any conflicts between marketing claims and the Terms shall be resolved in favor of these Terms.

Eligibility

• Each User must be at least 18 years old to be eligible to use the Services. The Services are not available for children (persons under the age of 18 regardless of parental consent) in any capacity, whether that be as a Fulfiller or as a User. By becoming a User, you represent, acknowledge, and warrant that you are at least 18 years of age and that you have the right, authority, and capacity to enter into and abide by the terms and conditions of these Terms.
• You further represent, acknowledge, and warrant that your use of the Services complies with any and all applicable laws and regulations.

Accounts

• By creating an account, you will be given access to different features of the various Services.
• Professional or employment-related information such as your company name, department, and job title2. When creating an account, you agree that you will provide complete and accurate information, and you agree that you will maintain this information as at all times. Failure to do so may result in your inability to access the Services or in other forms of termination of access to the Services.
• Although Virtual Health Leading Innovations works to safeguard your account and passwords, you are solely responsible for protecting the confidentiality of your account and passwords.
  • This excludes any known or unknown cyber-attacks (via denial-of-service attacks, hacks, malware, worms, or otherwise), data breaches, or data malformation.
  • You will accept responsibility for all activities that occur under your account, identifiable by your Virtual Health Leading Innovations User Unique Identifier (“Virtual Health Leading Innovations User ID”).
  • If you use the Services on behalf of an entity or organization, you represent and warrant that you have the authority to bind that entity or organization to these Terms, and you agree to be bound by these Terms on behalf of that entity or organization.
  • Be sure to sign off when you are finished using a shared device. Virtual Health Leading Innovations will not be liable for any unauthorized use of your account.

Service Rules.

• You agree to refrain from engaging in any of the following Virtual Health Leading Innovations prohibited activities:
  • Modifying, altering, reproducing, copying, distributing, or disclosing any confidential part of the Services in any medium (including but not limited to any information that you are aware, or unaware, of due to its confidentiality; information whose origin is unknown should be treated as confidential);
  • Attempting to interfere, or interfering, with system integrity or security.
  • Attempting to upload, or uploading, any virus, worm, code (malicious or otherwise), or other software through the Services; and
• Failure to comply with the terms of this Section 4 may result in your inability to access the Services or other forms of termination of access to the Services.

Intellectual Property

All intellectual property rights in the Services shall be owned by Virtual Health Leading Innovations absolutely and in their entirety. These rights include but are not limited to database rights, copyrights, patents, trade secrets, design rights (whether registered or unregistered), trademarks (whether registered or unregistered), and other similar rights existing in the world together with the right to apply for protection of the same. All other trademarks, logos, service marks, and company or product names set forth in the Services are the property of their respective owners.

Service Provider Arrangements

• Technology is a core element of our service delivery platform. For certain aspects of technology or business delivery, we use third-party service providers who support us in providing the services to you. Depending upon the nature of service, our service-providers may have access to the personal information in our custody, who may store or process it in Canada. Our service providers are not authorized to use or disclose any of the information for any purpose other than providing the services on our behalf or as otherwise required or permitted by applicable law and covenants.
• Virtual Health Leading Innovations and other Virtual Health Leading Innovations logos, designs, graphics, icons, scripts, and service names are registered trademarks, unregistered trademarks, or trade dress of Virtual Health Leading Innovations PHD Inc in Canada.