How We Collect, Use and Disclose Your Personal Information

VHLI does not buy or sell candidate information, nor does it use any indirect means to collect candidate information. We have a record for you in our database because you responded to an ad placed by us, or you provided your resume to us through our site, via e-mail or through social media or you posted your resume on a job-board of which VHLI is a subscribing member. We only collect the minimum information that is required to assess the fit between your expertise and a potential career opportunity. Your information may be accessed by our employees and partners in Canada. All associates have signed non-disclosure agreements.

If you authorize us to represent you to a Client for a career opportunity, we disclose your resume and other personal information as might be necessary for the Client’s evaluation of your suitability for their requirement. Subsequent to that, we obtain personal information from you as required at each successive stage in the recruitment lifecycle or we confirm with you the information we have about you from prior interaction. The personal information that we disclose to the Client in connection with the job opening may be stored by our Client on their internal database or a Vendor Management System (“VMS”). The Client’s VMS may store its data in Canada.

With respect to independent contractors who use the Sites (“Candidates”), we collect the following categories of information from you:

• Identifiers, such as your name and contact information (email, address (mailing and home) and phone number), and any login ID or email address and password created by you
• Professional or career-related information and education information, such as your job search criteria and preferences, your availability to work, your work experience, educational history, your skills, reference information, background check information, pay / compensation expectations, ability to work in Canada, languages spoken, and other information contained in your resume
• Emergency contact information consisting of full name and phone number
• Information protected against security breaches such as bank information if you work with us and elect to be paid via direct deposit consisting of bank account numbers and direct deposit information

With respect to individuals who are business clients or prospective clients of VHLI who use the Sites we collect the following categories of Personal Information from you or from our service providers such as job boards:

• Identifiers such as your name, business phone number, and work email
• Professional or employment-related information such as your company name, department, and job title
• Information protected against security breaches such as bank and payment information if we render services to you, depending on how you elect to pay for services rendered

Communication preference

You can choose how we communicate with you. We may contact you periodically via an email address or telephone number that you provide regarding suitable job opportunities. We may check with you through electronic communications to determine how often or at what point in future you would like to be contacted by us.

Opting out

The aforementioned communications are an opportunity for you to communicate to us how or whether you would like us to consider you for notifying of suitable career opportunities. You can limit frequency, alter communication method or withdraw your consent by responding accordingly to the periodic communications, or by ending an email to contact@virtualhli.com. If you are contacted by phone and do not wish to receive similar phone calls in future, please indicate accordingly to the caller. If you want us to remove your record from our database, you can communicate that to us at the above email address. This will mean that we will not be able to share with you any potential career opportunities that might exist with our Clients. If, after opting out, you have a change of mind, feel free to write to us at contact@virtualhli.com

Service Provider Arrangements

Technology is a core element of our service delivery platform. For certain aspects of technology or business delivery, we use third-party service providers who support us in providing the services to you. Depending upon the nature of service, our service-providers may have access to the personal information in our custody, who may store or process it in Canada. Our service providers are not authorized to use or disclose any of the information for any purpose other than providing the services on our behalf or as otherwise required or permitted by applicable law and covenants.

Web-site Security

Information exchange between your browser and VHLI website is encrypted. You can verify this by looking for a lock icon or ‘Secure’ caption in the address bar and “https” at the beginning of the address of the Web page. We maintain reasonable administrative, technical and physical security safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy Policy.

Legal

We and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law, detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable Canadian law or legal process. We may also disclose personal information to assist where necessary for the establishment, exercise or defense of legal claims.

Use of AI

VHLI’s website will use AI to help gather and match candidates with suitable employment opportunities defined by our Clients. The data gathered and used by AI will not collect or retain information beyond what is required, in line with Canadian laws and regulations. The AI matching algorithm and matching results will be assessed by VHLI staff on an ongoing basis to ensure that biases in the assessment of matching are identified and removed from the model.

Third Party Links

VHLI’s website may contain links to third-party sites. Although we strive to provide links to sites that have similar privacy policies and practices that respect user privacy, we have no control over such sites and are not responsible for the privacy practices or the content of these sites. The inclusion of any link does not imply VHLI’s endorsement of any such company or its products/and or services.

Cookies and other Website Information

Our web-site collects certain technical information from your computer each time you request a page during a visit to our site. This information may include your Internet Protocol (IP) address, your computer’s operating system, browser type and the address of a referring website, if any. We use this information to help us understand our site activity, and to monitor and improve our site.

Usage of this data is in no way linked to any personally identifiable information on our site.

Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our personal information practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the Privacy Policy in place at the time we collect your personal information.

Contact Information

If you have any questions, comments or concerns about this Privacy Policy, please email contact@virtualhli.com

To report a breach, please contact us immediately at 1-800-869-3115

Conclusion

This policy is effective immediately and supersedes all prior versions.