Receptionists
Virtual health leading innovations (VHLI) is committed to supporting healthcare professionals by providing top-tier administrative and operational solutions. Our customer service representatives are the front line of communication, ensuring that client inquiries and concerns are addressed professionally and efficiently.
Position Summary
The customer service representative handles basic client inquiries, resolves routine issues, and ensures a positive client experience. This entry-level role focuses on building a strong foundation in customer service practices.
Responsibilities
- Respond to incoming client inquiries via email, phone, or chat, providing prompt and accurate assistance.
- Document client interactions and update records.
- Resolve basic client issues or escalate complex problems to senior team members.
- Assist in preparing and distributing client communication materials.
- Follow up on client requests to ensure timely resolution and satisfaction.
- Support team initiatives to enhance client engagement and retention.
Skills Required
- Basic knowledge of customer service practices and tools.
- Strong verbal and written communication skills.
- Proficiency in microsoft office or google workspace.
Behaviors Required
- Professional and courteous demeanor in all client interactions.
- Eagerness to learn and grow in a client-focused environment.
- Commitment to maintaining a positive and proactive attitude.
Educational Requirements:
- High School Diploma and/or Certifications
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